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Malware (or "malicious software") is a broad  term that describes intrusive software, It includes viruses and spyware that can be unintentionally installed on your computer, phone, or mobile device without your consent. Malware can cause your device to crash or worse, to steal your passwords, identity, bank account information, and can be used to monitor and control your online activity.

What to do - how to get rid of Malware

If you suspect there is malware is on your computer, take the following steps:

• Disconnect your device from the internet.
• Stop shopping, banking, and doing other online activities that involve user names, passwords, or other sensitive information.
• Update your security software, and then run it to scan your computer for viruses and spyware. Delete anything it identifies as a problem. You may have to restart your computer for the changes to take effect.
• If your computer is covered by a warranty that offers free tech support, contact the manufacturer. Before you call, write down the model and serial number of your computer, the name of any software you've installed, and a short description of the problem.
• Many companies – including some affiliated with retail stores – offer tech support on the phone, online, at their store, and in your home. Decide which is most convenient for you. Telephone and online help generally are the least expensive, but you may have to do some of the work yourself. Taking your computer to a store usually is less expensive than hiring a repair person to come into your home.
  Once your computer is back up and running, think about how malware could have been downloaded to your machine, and what you could do differently to avoid it in the future.